Superior customer service is the core differentiator in an industry that historically has a poor reputation due to fly-by-night contractors who tarnish the image. Rather than just responding to the customer’s request or demand, the most effective customer service professionals strategically gain control of the inquiry, accurately predict the customer’s position and proactively provide the desired results in advance. This approach requires moving from the more traditional reactive customer service mode to a proactive diagnosing and problem-solving strategy.
This new class offering is a highly interactive workshop that will focus on the essential skills needed to create and support world class customer service. The session is valuable for anyone involved with customer service (both new and experienced representatives) and all levels of supervisors, managers or team leaders.
What You'll Learn
Master the ability to consistently create a positive first impression.
Master the core communication skill of active listening.
Learn how to resolve conflicts and manage customer expectations while negotiating positive outcomes and deadlines.
Register Online Now
Register by 02/22/24